AUDEGLASN Shipping Policy

Effective Date: January 8, 2025

At AUDEGLASN, we are committed to delivering your orders as quickly and securely as possible. This Shipping Policy outlines the methods, timelines, and terms associated with the shipping of your purchases.

1. Shipping Locations

We currently ship to the following locations:

  • United States (including Alaska and Hawaii)
  • International: We offer international shipping to select countries. Please check at checkout for availability to your location.

2. Shipping Methods and Costs

We offer a variety of shipping methods to suit your needs:

  • Standard Shipping: Delivery typically within 5-7 business days.
  • Expedited Shipping: Delivery typically within 2-3 business days.
  • Next-Day Shipping: For urgent orders, we offer next-day delivery in select areas. Additional charges will apply.

Shipping costs are calculated based on the weight, size, and delivery location of the items in your order. You can view the estimated shipping cost during checkout.

Note: Shipping charges for international orders may vary, and customs duties or taxes may apply based on your country’s regulations.

3. Order Processing Time

  • Processing Time: Once your order is placed, it typically takes 1-2 business days to process before it is shipped.
  • Order Confirmation: After placing your order, you will receive an email confirming your order details and expected processing time.
  • Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information.

4. Shipping Time Estimates

  • Domestic Orders (Within the U.S.):
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Next-Day Shipping: 1 business day (available in select areas)
  • International Orders: Delivery time varies by destination. Please check with the shipping provider for an estimated delivery date.

Please note that shipping times are estimates and are not guaranteed. Shipping delays may occur due to factors such as weather, holidays, or logistical issues.

5. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid street address during checkout.
  • International Restrictions: Some products may be restricted from being shipped internationally. If there are any shipping restrictions on your order, we will contact you promptly.

6. Free Shipping Offers

From time to time, we may offer free shipping promotions. These promotions are typically available for domestic orders over a certain value (e.g., orders over $50). Specific terms and conditions of any free shipping offer will be communicated on our website or during checkout.

7. Shipping Address

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping information.

8. Lost or Damaged Shipments

  • Lost Shipments: If your package does not arrive within the estimated delivery window, please contact our customer service team at info@audeglasn.com for assistance. We will work with the shipping carrier to locate your package.
  • Damaged Shipments: If your order arrives damaged, please contact us immediately. We may ask for photos of the damaged product and packaging for verification purposes. We will either replace the damaged item or issue a refund, depending on the circumstances.

9. Shipping Carrier

We use trusted shipping carriers such as:

  • UPS
  • FedEx
  • USPS
  • DHL (for international shipments)

We reserve the right to choose the most appropriate carrier for your order based on the size, weight, and destination of the shipment.

10. International Shipments

For international orders, please note the following:

  • Customs Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs department. These charges are not included in the item price or shipping cost and are billed directly by the local customs authority.
  • Import Regulations: It is your responsibility to ensure that the product complies with your country’s import regulations. We are not responsible for delays or non-delivery due to customs issues.

11. Shipping Changes

  • Shipping Method Change: Once your order has been placed, we cannot modify the shipping method. If you wish to change the shipping method, you will need to cancel the order and place a new one.
  • Shipping Address Change: If you need to change the shipping address, please contact us as soon as possible. Once your order is processed and shipped, we cannot change the shipping address.

12. Shipping Issues

If you experience any issues with shipping, including delays, lost packages, or damage, please contact us promptly so we can resolve the issue.

For any questions about shipping, please reach out to us:

Thank you for choosing AUDEGLASN for your sports equipment needs!

This policy ensures that you are informed of all relevant shipping details for a smooth and hassle-free shopping experience.