AUDEGLASN Refund and Returns Policy

Effective Date: January 8, 2025

At AUDEGLASN, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund and returns process to make your shopping experience as smooth as possible.

Please read our Refund and Returns Policy carefully to understand the terms and conditions of returns and refunds.

1. Returns Eligibility

To qualify for a return, the following conditions must be met:

  • Timeframe: Returns must be requested within 30 days from the date of receipt of the product.
  • Condition: The item must be unused, in its original packaging, and in resalable condition.
  • Proof of Purchase: A receipt or order confirmation email is required as proof of purchase.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Personalized or customized products
  • Gift cards
  • Items marked as “final sale” or “non-returnable”

If you are unsure whether an item is eligible for return, please contact our customer service team for assistance.

3. Return Process

If you meet the return eligibility criteria, follow these steps:

  1. Contact Us: Send an email to info@audeglasn.com with your order number and the reason for your return request.
  2. Return Authorization: Upon review, our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
  3. Return Shipping: You will be responsible for covering the return shipping costs, unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.
  4. Restocking Fee: A restocking fee may apply to certain returns, particularly for items that are not in their original condition. This will be discussed with you before processing the return.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return requirements. If your return is approved:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.
  • Processing Time: Refunds typically take 5-7 business days to process after we receive the returned product.
  • Partial Refunds: In some cases, a partial refund may be issued depending on the condition of the returned product (e.g., if the item shows signs of wear or is missing parts).

5. Exchanges

We do not offer direct exchanges. If you would like a different item, we recommend initiating a return for the original product and placing a new order for the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions for returning the damaged or defective item, and we will issue a full refund or replacement at no additional cost to you.

7. Shipping Costs

Shipping costs for returns are generally non-refundable, except in cases of defective items or errors on our part (such as incorrect shipments). If you received free shipping on your original order and are returning part of your order, we may deduct the original shipping costs from your refund.

8. International Returns

If you are returning an item from outside the United States, you will be responsible for return shipping fees, customs duties, and taxes. We recommend using an insured and trackable shipping service to ensure the item arrives safely.

9. Cancellations

If you need to cancel your order, please contact us as soon as possible. We can cancel an order only if it has not yet been processed or shipped. If the order has already been shipped, you will need to follow the return process outlined above.

10. Contact Information

For any questions or concerns regarding your return or refund request, please contact us:

By purchasing from AUDEGLASN, you agree to the terms outlined in this Refund and Returns Policy. We aim to provide excellent customer service, and we are here to help resolve any issues you may have. Thank you for shopping with us!